Business Phone ("Business Phone," "we," "our," or "us") provides this Privacy Policy to explain how we collect, use, disclose, and protect information when you use the Business Phone iOS application and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information described in this Privacy Policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information needed to provide a second phone number, calling, messaging, subscription access, support, account security, and app functionality.
Account and App Information
When you use the Service, we may collect or create:
- A user account identifier, including an anonymous Firebase user ID.
- Your assigned or reserved Business Phone numbers.
- Subscription status, plan, entitlement, renewal, and purchase-related status information.
- App settings, blocked numbers, selected number preferences, and similar account configuration.
- Device and app information such as device type, operating system version, app version, push notification token, IP address, language, and diagnostic logs.
Calling Information
To provide inbound and outbound calling, we may process:
- Phone numbers you call or receive calls from.
- Call direction, call time, call duration, call status, missed-call status, and related call records.
- SIP, VoIP push, and CallKit-related identifiers needed to connect and route calls.
- Information needed by our communications providers to provision, route, troubleshoot, and secure voice service.
Business Phone is not a replacement for your mobile carrier or emergency services. Emergency calling limitations may apply, and any emergency call handling may depend on your device, network, carrier, Apple services, and third-party communication providers.
Messaging Information
To provide SMS and MMS features, we may process:
- Phone numbers you message or receive messages from.
- Message content, media attachments, timestamps, delivery status, conversation records, and related metadata.
- Client message identifiers and media URLs used to send, receive, store, and display messages.
Message and media content may be stored for as long as needed to provide your conversation history, comply with legal obligations, prevent abuse, resolve disputes, and operate the Service.
Contacts
If you grant permission, the app may access contacts on your device so you can select recipients, search by name or number, and identify callers or message participants. Contact access is optional and controlled through iOS permissions. We use contact information to provide contact-based app features and do not use your address book for advertising.
Photos, Files, and Media
If you choose to send MMS media or upload documents through supported features, we may process the selected photos, files, document names, file metadata, and uploaded media URLs. We only access media or files that you select or permit through iOS.
Payments and Subscriptions
Purchases are processed through Apple and managed with RevenueCat. We do not receive your full credit card number or Apple account password. We may receive purchase metadata such as product identifier, entitlement status, renewal status, expiration date, transaction environment, and RevenueCat app user ID so we can activate, verify, and manage subscription access.
Support Communications
If you contact us for support, we may collect your email address, the content of your message, troubleshooting details, account identifiers, and any information you choose to provide.
How We Use Information
We use information to:
- Create and manage your account.
- Search, reserve, purchase, assign, release, and manage phone numbers.
- Provide calling, SMS, MMS, call history, messaging history, blocked-number features, and notification features.
- Verify subscriptions and control access to paid features.
- Send transactional push notifications, including incoming call, message, account, and service-status notifications.
- Provide customer support and respond to requests.
- Detect, prevent, and investigate fraud, abuse, spam, unauthorized access, and service misuse.
- Maintain, troubleshoot, secure, analyze, and improve the Service.
- Comply with legal obligations and enforce our terms and policies.
Service Providers and Sharing
We do not sell your personal information. We may share information with trusted service providers only as needed to operate, secure, and improve the Service, including:
- Firebase and Google Cloud services for authentication, cloud functions, database, storage, messaging, app integrity, and backend infrastructure.
- Telnyx and related communications providers for phone number provisioning, SIP/VoIP calling, SMS/MMS routing, phone number management, call blocking, and communications troubleshooting.
- RevenueCat for subscription entitlement management and purchase status verification.
- Apple for App Store purchases, iOS permissions, push notification delivery, CallKit, and platform services.
- Email, support, logging, monitoring, security, hosting, and analytics providers if used to operate the Service.
We may also disclose information:
- To comply with applicable law, subpoenas, court orders, law enforcement requests, or legal process.
- To protect the rights, safety, security, and property of users, the public, our company, and our service providers.
- To investigate or prevent fraud, spam, abuse, security incidents, or misuse of communication services.
- In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- With your consent or at your direction.
Push Notifications
With your permission, we may send push notifications for incoming calls, incoming messages, missed calls, account activity, subscription status, reminders, and other service-related updates. You can manage push notification permissions in iOS settings.
Cookies and Website Data
Our website may use cookies, log files, and similar technologies to operate the site, remember preferences, analyze traffic, prevent abuse, and improve the website. You can adjust cookie settings through your browser. Some website features may not work correctly if cookies are disabled.
Data Retention
We retain information for as long as needed to provide the Service, maintain your account, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, and operate reliable communication records. Retention periods may vary depending on the type of information, legal requirements, provider requirements, and whether the information is needed for security, fraud prevention, billing, tax, audit, or dispute purposes.
When you delete your account through the app, we attempt to delete your Firebase account data and release associated Telnyx resources, including assigned phone numbers and SIP-related resources. Some information may remain for a limited period in backups, provider logs, transaction records, security records, or where retention is required or permitted by law.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
You can:
- Manage contacts, photos, files, microphone, camera, and notification permissions in iOS settings.
- Manage or cancel subscriptions through your Apple ID subscription settings.
- Delete your account in the app where available.
- Contact us to request access, correction, deletion, or support with privacy questions.
We may need to verify your identity before fulfilling certain requests.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Users
If you access the Service from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we and our service providers operate. These countries may have data protection laws different from those in your location.
Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will take reasonable steps to delete it.
Third-Party Links and Services
The Service may link to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date above. Changes are effective when posted unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
feedback360.apps@gmail.com