01
Phase 01
Resident Workflow Definition
We mapped the core resident journeys across onboarding, balances, announcements, service requests, payments, and account upkeep so the app could feel operationally clear from the first session.
Building a Resident App for Requests, Payments, Announcements, and Account Management
A native iOS resident portal that helps community members sign in securely, review balances, submit maintenance and utility requests, pay invoices through multiple payment methods, track announcements, and manage household account details from one mobile app.
Project Overview
A resident portal designed to make payments, requests, account details, and community updates easier to manage on mobile.
Empire World functions as a resident and customer portal in a property or community-management context. The app had to support routine operational tasks such as billing, requests, announcements, and account management while remaining accessible across multiple languages and payment preferences.
The Core Challenge
What the resident app needed to unify
Empire World needed to turn a broad set of resident-facing tasks into one coherent iOS experience. Users had to be able to register with OTP flows, switch languages, check balances, submit service requests, review announcements, pay invoices through more than one payment method, and manage their account details without the app feeling operationally heavy. On the technical side, that meant combining multilingual UX, payment orchestration, SAP-linked account data, PDF receipt rendering, biometric access, and request tracking inside a Storyboard-driven mobile codebase.
Our Strategic Solution
How the mobile self-service experience was shaped
We shaped Empire World as a resident self-service app focused on reducing friction in everyday community operations. The product combines secure onboarding, announcement visibility, request submission, payment flows, account management, and vehicle details in one mobile interface. By integrating HyperPay, FIB deep-link payments, SAP-backed balance and consumption data, PDF receipts, and localized UX across English, Arabic, and Kurdish, the app supports a more practical resident experience for both account access and service execution.
Product Highlights
A resident experience built around practical daily tasks.
Empire World brings account access, requests, announcements, billing, and payment follow-up into one mobile workflow shaped for self-service.
Resident Access
OTP + Biometrics
Secure onboarding and return-login flows keep account access practical while reducing unnecessary friction.
Operational Coverage
Requests + Billing
The app combines service requests, invoice handling, and account visibility in one resident-facing mobile product.
Payment Options
Card + Bank App
HyperPay and FIB support give residents more than one route for completing payments inside the broader workflow.
Data Layer
SAP-Linked
Balances, consumption, and financial context are connected to real backend systems instead of living as disconnected UI states.
Product Showcase
Resident Flows in the App
A direct look at onboarding, dashboard visibility, account controls, requests, and payment handling across the iOS experience.
Business Outcomes
Resident operations built for mobile self-service.
The app combines financial visibility, request handling, and account management into one resident-facing operational flow.
Access Model
OTP + Biometric
Residents can enter the platform through verified sign-in flows with support for faster return access.
Core Workflows
Requests, Payments, Announcements
The app brings service tasks, financial actions, and resident updates into one operational mobile flow.
Payment Layer
HyperPay + FIB
Multiple payment paths reduce billing friction and support a broader set of resident payment preferences.
Localization
3 Languages
English, Arabic, and Kurdish support help the app serve a more diverse resident user base.
Impact Summary
Empire World brings high-friction resident tasks such as service requests, billing visibility, and account updates into one mobile workflow. Instead of relying on fragmented support channels, residents can review what they owe, submit what they need, and track ongoing activity through a cleaner self-service experience designed for everyday use.
Execution Framework
Built ThroughFocused Delivery Phases
A rollout centered on resident usability, payments, service requests, and operational reliability across the iOS product.
Timeline
iOS Resident Platform
Steps
5 delivery phases
02
Phase 02
Secure Access and Localization
OTP verification, password setup, biometric login paths, and multilingual support across English, Arabic, and Kurdish were structured to make account access both secure and practical.
03
Phase 03
Requests and Operational Self-Service
Maintenance, utilities, and inquiry flows were organized into a resident-friendly service layer that lets users submit, review, and follow request activity from within the app.
04
Phase 04
Payments and Financial Visibility
Invoice review, payment history, HyperPay card processing, FIB deep links, and receipt generation were combined to reduce friction around billing and transaction follow-up.
05
Phase 05
Data Integration and Mobile Hardening
SAP-linked balance data, PDF rendering, account controls, and UIKit-based production polish were brought together to make the resident portal dependable in day-to-day use.
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Common questions about resident portals, mobile payments, multilingual support, request workflows, and system-connected community apps.
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