01
Phase 01
Operational Workflow Mapping
We mapped how dispatchers, drivers, and customers interact across the full job lifecycle, identifying where visibility gaps and communication delays were slowing daily operations.
Creating a Real-Time Dispatch Platform for Fleet Visibility and Field Coordination
A dispatch and fleet-management product that helps teams coordinate drivers, monitor live vehicle movement, assign tasks, communicate in real time, and share tracking updates with customers.
Project Overview
A dispatch-first product designed to keep operators, drivers, and customers aligned in motion.
iDispatch is positioned as a multi-industry dispatch and fleet-management solution used across logistics, delivery, transport, HVAC, and emergency services. The product had to feel operationally clear for dispatchers while remaining practical for drivers and transparent for end customers waiting on live updates.
The Core Challenge
What dispatch teams needed fixed
Dispatch-heavy businesses often struggle with fragmented communication between operators, drivers, and customers. Without a single operational view, teams lose time chasing vehicle locations, manually relaying job updates, and responding to customer ETA requests. The product needed to bring tracking, communication, task execution, and route accountability into one streamlined workflow that could support industries ranging from courier services to emergency response.
Our Strategic Solution
How the product was brought together
We shaped iDispatch into a unified dispatch platform centered around real-time coordination. The experience combines live location tracking, network-based dispatcher communication, geofence awareness, task assignment, route history, and customer-facing tracking links. This gave operations teams one place to manage vehicles in motion, collaborate with field staff instantly, and keep customers informed without adding manual overhead.
Product Showcase
Dispatch Flows in the Product
A look at the mobile-led workflows covering tracking, tasks, messaging, and customer visibility.
Business Outcomes
Operational clarity at dispatch speed.
The platform improves how teams monitor active jobs, review history, and keep customers informed while work is moving.
Vehicle Visibility
Live GPS
Dispatchers can monitor moving vehicles and field teams from one operational view.
Route History
30 Days
Historical location records stay accessible for review, accountability, and planning.
Customer Updates
Live ETA
Tracking links reduce status-call friction by giving customers direct visibility.
Impact Summary
iDispatch consolidated live tracking, driver coordination, and customer visibility into a single dispatch workflow. Teams can react faster in the field, reduce back-and-forth communication, and keep historical movement records available for follow-up, planning, and service accountability.
Client Perspective
H
Henry
Founder
iDispatch
“Hastree helped us bring dispatch, driver communication, and customer updates into one operating flow. The team now works with far more visibility, and customers no longer feel left in the dark while jobs are in progress.”
Execution Framework
Built ThroughClear Delivery Steps
A practical rollout focused on making dispatch workflows clearer, faster to operate, and easier to scale across active field teams.
Timeline
5 Months
Steps
5 delivery phases
02
Phase 02
Tracking & Map Experience
The core product flow was organized around live GPS visibility, route context, and Google Maps-based dispatch awareness so teams could act on movement in real time.
03
Phase 03
Task & Communication Layer
We structured task assignment, status updates, and dispatcher-to-driver messaging to keep the field workflow inside one operational system instead of scattered calls and texts.
04
Phase 04
Customer Transparency Features
Live location sharing and ETA-oriented touchpoints were introduced so customers could follow progress directly without depending on dispatch for every update.
05
Phase 05
History, Geofencing & Rollout
We rounded out the platform with route history, geofence visibility, and a scalable mobile-led experience that could serve multiple dispatch-driven industries.
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