Strategic Overview
Key Outcomes
Connected cashier, kitchen and customer displays
Store and brand-level administration
Online ordering and delivery workflows
Payments, loyalty and operational reporting
Domain Challenges
Orders arrive through separate channels
Map incoming orders to a shared lifecycle with explicit status, kitchen routing and reconciliation rules.
Each store has different operating settings
Define brand-wide controls alongside store-specific menus, roles, printers and payment configuration.
Restaurant software delivery
Custom POS and online ordering, connected to store operations
For restaurant groups and product teams whose workflows need more than an off-the-shelf configuration. Start with the operational gap: a new ordering channel, an integration, or a connected POS platform.
One order across the restaurant
Scope the cashier POS, kitchen display, customer display and online ordering around the same order lifecycle. Include modifiers, combos, tax rules, discounts, refunds and order-status transitions before choosing screens or integrations.
Payments and delivery integrations
Red Swan's documented scope includes Moneris and Global Payments, Uber Eats and SkipTheDishes orders, and DoorDash Drive dispatch. A new project needs its own checks for region, merchant approval, API access, supported terminals and provider certification. Integration availability is not automatic.
Brand and store operations
Separate brand-wide menus and policies from store-level prices, availability, staff permissions, printers and reports. Red Swan connects Angular administration and Node.js APIs with iPad cashier, kitchen and customer-display applications.
Reliability at the counter
Agree what should happen when a terminal times out, a printer disconnects or a delivery webhook repeats. Reconcile payment and order states, make retries safe, and keep an audit trail. Offline ordering and offline payment acceptance need separate, explicit decisions.
Project evidence: Red Swan Pizza
Explore the published platform screens and scope: cashier order entry, kitchen routing, customer displays, online ordering APIs, loyalty, gift cards, cash drawers and reporting. This is evidence of delivered product scope; it is not a claim of measured sales uplift or a guaranteed rollout time.
Explore the Red Swan POS case study →Delivery process
From workflow review to store pilot
A phased path from understanding your service day to testing the software in a real store.
Start with the operational essentials
Agree the workflows, integration access and acceptance criteria before expanding the rollout.
Map the service day
Document dine-in, takeaway, delivery, cancellation and end-of-day reconciliation with the people who use the system.
Confirm integration access
Inventory terminals, printers, payment accounts, delivery partners and APIs. Resolve access and hardware constraints before estimating the build.
Define the first release
Agree order states, permissions, data migration and acceptance scenarios. Separate essential workflows from later enhancements.
Build and rehearse
Test split payments, refunds, duplicate events, kitchen routing and recovery with representative hardware and provider sandboxes.
Pilot and hand over
Plan a store pilot, staff training, rollback, support ownership and expansion criteria before wider rollout.
What to bring to a scoping conversation
Share store count and regions, current POS and ordering channels, hardware models, payment providers, integration access, pain points and target launch window. These inputs determine whether an integration, phased rebuild or new platform is appropriate.